| |
 |
|
| |
|
In the business world of today, workforce management is recognized as an imperative aspect of overall business effectiveness and operational efficiency. Yet most organizations manage their workforce in a largely decentralized manner, resulting in wide fluctuations in quality, productivity and overall costs. Partnering with a firm experienced in maximizing and centralizing workforce management can produce consummate savings and result in peak operational efficiency. |
|
|
| |
|
Yorkia Group provides complete end-to-end solutions for: Outsourcing temporary technical and management workforce needs, Offshore Development, Project Management, Vendor Management Services. Our Managed Solutions are custom designed, specifically for your company to support your individual needs and is created to help you realize true cost savings that start from your hiring manager's desk and continue all the way to your finance department. Yorkia adopts your critical business processes and enhances them with new workflows to create efficiencies that positively impact the bottom line. All the while giving your company a competitive edge delivered by the skilled labor and management we provide and allowing your employees to focus on your core business needs.
|
|
|
| |
|
- Outsourcing
- Offshore Development
- Project Management
- Vendor Management Services
|
|
|
| |
|
Outsourcing |
|
|
| |
|
IT Outsourcing Services is a KPO and BPO outsourcing service provider that offers one stop solution by finding IT-enabled solutions to your most pressing needs. We provide high quality, time bound, cost effective outsourcing IT services through our offshore facilities in India with front office support in USA. Changing and challenging IT business environment and technological and legislative changes act as a catalyst to this trend. Now you have a good reason for embracing BPO, KPO and IT outsourcing services in India wholeheartedly. Because you have reliable BPO companies like IT outsourcing services at your service. |
|
|
| |
|
IT Outsourcing Services opens the windows of outsourcing BPO, KPO and IT services industry for the customers from all over the world. In Actual, IT Outsourcing suggest variety of IT services including Data Entry Jobs, Software Development, Website Designing, DTP (Desk Top Publishing), Search Engine Optimization (SEO), Data Conversion, CAD Drafting Services and Medical Transcription related quality outsourcing services. |
|
|
| |
|
Offshore Development Process Methodology |
|
|
| |
|
When we work on a software development project our PM team follows not only the best project management practice, but also software development methodologies that our development team uses. |
|
|
| |
|
Yorkia Group Inc. dev team follows the basic principles of the Rational Unified Process (RUP) as well as depending on the project may apply the popular now XP, RAD or even Agile development approaches. This is a de-facto leading standard for software development methodology, used by the leading companies in the IT field. Companies like Microsoft and IBM are partnering with Rational to make use of RUP and create joint products supporting RUP. |
|
|
| |
|
The core ideas of RUP (iterative development, sustainability to changes, careful QA and risk management, etc.) are very much suitable for our situation, in which we often work with dynamic business cases. On the diagram, the horizontal trends represent activities. The graph shows the amount of activity spent in each phase. On the whole, the graph illustrates how various activities (efforts) are spent among various project phases. |
|
|
| |
|
In our work we use well-defined, 6-step methodology that has been evolved based on our development experience of numerous Offshore projects. This approach uses offshore and onsite implementation. |
|
|
| |
|
Step 1. Project Team Creation |
|
|
| |
|
- Scope Agreement sign off.
- Need to identify key team members for project.
|
|
|
| |
|
Step2. Onsite to Offshore Knowledge Transition. |
|
|
| |
|
The main goal for this phase is to understand the client requirements, business processes, company standards, the specific systems IT environment as well as the approach that will be used. It's a huge learning curve. |
|
|
| |
|
Step 3. Offshore Process Definition |
|
|
| |
|
Pwerform customization of the methodology for the client specific requirements. |
|
|
| |
|
Step 4. Offshore Simulation |
|
|
| |
|
- Simulate client IT environment at offshore development Center.
- Reveiw and confirm the Service Level Agreements.
- Build the Offshore Infrastructure (IT, software and physical).
- Set up the offshore team.
- Metric-defined training of the Offshore Development team.
|
|
|
| |
|
Step 5. Offshore Project Execution. |
|
|
| |
|
Start executing project according to the project plan for the first 6 month period. |
|
|
| |
|
Step 6. Review the project deliverables and identify the weak areas of the implementation. |
|
|
| |
|
- Implement the feedback.
- Have the first year Service Agreement review.
|
|
|
| |
|
Project Management |
|
|
| |
|
Project management is a carefully planned and organized effort to accomplish a specific (and usually) one-time objective, for example, construct a building or implement a major new computer system. Project management includes developing a project plan, which includes defining and confirming the project goals and objectives, identifying tasks and how goals will be achieved, quantifying the resources needed, and determining budgets and timelines for completion. It also includes managing the implementation of the project plan, along with operating regular 'controls' to ensure that there is accurate and objective information on 'performance' relative to the plan, and the mechanisms to implement recovery actions where necessary. Projects usually follow major phases or stages (with various titles for these), including feasibility, definition, project planning, implementation, evaluation and support/maintenance. (Program planning is usually of a broader scope than project planning, but not always - note: the terms program and programme have significant variations in their meaning in different geographical areas, e.g. Europe and USA.) |
|
|
| |
|
Sections of This Topic Include: |
|
|
| |
|
- Overviews of Project Management
- Useful Skills -- Team Building and Group Leadership
- General Resources
|
|
|
| |
|
Overviews of Project Management |
|
|
| |
|
- Definitions of Project Management
- Planning a Project
- Project Planning
- Project Cycle Management
- Project Management Productivity Checklist
|
|
|
| |
|
Team Building and Group Leadership |
|
|
| |
|
There are certain skills to have when conducting project management. It's best to have a team of planners when doing project planning. Therefore, it's important to have skills in forming, leading and facilitating groups. The following information will help you develop these skills. |
|
|
| |
|
- Team Building
- Leadership (Introduction)
- Meeting Management
- Facilitating in Face-to-Face Groups
- Group-Based Problem Solving and Decision Making
- Conflict Management (this topic provides basics in managing conflict in groups)
|
|
|
| |
|
Vendor Management Services |
|
|
| |
|
Silver Touch manage all third party vendors related to IT for your organization on your behalf to set a smooth service flow. We ensure proper service and support from all the third party vendors with regular follow-up and maintaining contract details. |
|
|
| |
|
Under Vendor Management Service we do following : |
|
|
| |
|
- Create and maintain Vendor database.
- Co-ordinate with 3rd party vendors for maintenance & installation.
- Follow-up with vendors in case of hardware/software problem resolution.
- Track inventory of any items sent for repairs & follow up for replacement.
- Prepare vendors respective SLA
- Liaison with vendors, OEMS, service providers for related work, equipments
- Deploying and maintaining critical part inventory of vendors
- Measure severity parameters of SLA and perform complain escalations respectively
- Logging and escalating complains with vendors and tracking till resolution
- Analysis, rating performance of vendors’ vis-à -vis their SLA
- Assurance and achieving committed uptime from vendors
- Penalty and rewards commercial implications for the vendors
- Reports; Analytical, Graphical, MIS
|
|
| |
|
|
|
|
|
|
|
